Privacy Policy
Taran Marlow Jewelry shares your concerns about the protection of your personal information online. All information collected on this site will be strictly confidential and will not be sold, shared, reused, traded or disclosed. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this policy. If you do not agree with this policy, please do not use this site.
We use PayPal Pro and Shopify Payments as our payment processors. PayPal Pro, Shopify Payments and Taran Marlow Jewelry protect your privacy and information by using Secure Sockets Layer (SSL) software that encrypts information you input. When you send a payment using PayPal Pro or Shopify Payments, Taran Marlow Jewelry does not receive any sensitive information such as your credit card number or banking information. Taran Marlow Jewelry receives only the information that you, the customer, provides us with. We use the information that you provide to communicate with you, respond to your requests and improve our service.
Whenever you interact with us, we receive and store certain types of information through the use of “cookies”. Cookies are alphanumeric identifiers that Taran Marlow Jewelry transfers to your computer’s hard drive through your web browser. This enables our systems to recognize your browser and to provide features like automatic login and permanent shopping carts for storage of items in your Shopping Cart between visits.
Your IP address and other non-personally identifiable information may be used to collect general demographic information as well as recognize customer traffic patterns and trends in site usage that will assist in the improvement of site navigation, features and design, and diagnosing problems with our site and servers.
We release personal information as well as account information when we believe this release is necessary to comply with law, protect the rights, safety and property of Taran Marlow Jewelry, our users or others.
Customer Service
At Taran Marlow Jewelry we strive to give you the best shopping experience. If you have any questions about your order, please don’t hesitate to contact us at taranmarlowjewelry@gmail.com.
Payment
We accept Visa, MasterCard, and Amex or direct payments through PayPal. All orders are securely processed.
Order Confirmation
Once your order is received an email will be sent to you. When your order is shipped another email will be sent to you with further details so you can track your shipment. Please check your spam folder as the emails may be re-directed there.
Shipping & Delivery
SHIPPING POLICIES
Taran Marlow Jewelry is handmade in Canada and made to order. We do our best to ship your orders out as quickly as possible (usually 3-5 business days) but some pieces require 2-3 weeks to be created. If you require a rush order, please contact us at taranmarlowjewelry@gmail.com and we will do our best to accommodate your requests.
Orders are processed and shipped Monday through Friday only. Any orders placed on Saturday, Sunday or on a national holiday, will be processed on the next business day.
All orders are shipped insured via Canada Post. Canada Post does NOT deliver to P.O. boxes. For further information on Canada Post shipping please visit https://www.canadapost.ca.
INTERNATIONAL SHIPPING POLICIES
Taran Marlow Jewelry ships internationally via Canada Post.
For International orders, the customer is responsible for all duties, taxes and brokerage fees. These fees are based on the retail value of the jewelry and they are determined by the recipient's country and, therefore, out of our control. There are no refunds for international orders where the customer declines to pay the duties and the package is treated as abandoned or returned to sender.
All international orders are final sale.
Return Policy
All Taran Marlow Jewelry is hand made to order and we stand behind the quality of our jewelry and are confident you will be happy with your purchase. If you are not satisfied with your purchase we will provide a refund (excluding shipping costs) within 5 days of your purchase. Please note all international orders and custom orders are final sale.
If you choose to return your purchase for a refund, please email taranmarlowjewelry@gmail.com to notify us of your return before you send it back. Items must be insured and in their original condition. For your protection please insure the package for the full purchase amount. We are not responsible for lost or damaged returns. We do not refund shipping charges, unless we have sent an item in error.
For hygiene reasons earrings are final sale!
Color
We have taken great care to accurately depict the different colours of our merchandise on our website. However, these colours could be altered by your monitor’s settings and capabilities, computer and web browser and, therefore, Taran Marlow Jewelry cannot guarantee the accuracy of your monitor’s display of the merchandise.